Contact AutoResponder ("the App") provides automatic reply email functionality ("the Service") to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store.
When you install the App, we are automatically able to access certain types of information from your Shopify account, based on the scopes you approve:
In addition, once you have installed the App, we collect and store some information in our own database in order to provide the Service:
The App processes information about individuals who submit your store's contact or newsletter forms only to send the automatic reply email. Typical fields may include:
We do not independently track those buyers for marketing purposes; their data is only used to construct and send the autoresponse email on your behalf. Any additional logging of this data is only for debugging and security/anti-abuse (for example, to investigate spam complaints).
We may also collect certain technical information automatically from your or your staff's browsers when you access the App, such as IP address, web browser details, time zone, information about cookies stored on your device, and basic usage logs (for example, which parts of the app were accessed, and when).
We use the personal information we collect from you and, indirectly, from your store's visitors and customers in order to provide and operate the Service. This includes:
We do not use your customers' contact details (submitted via your forms) for our own independent marketing or profiling.
We share your information with third parties to help us provide the Service, as described above. For example:
We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.
We do not sell or rent your personal information to third parties.
If you are a European resident or otherwise benefit from data protection rights under applicable law, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information in the Contact Us section below.
In many cases we act as a processor on behalf of Shopify merchants; certain requests from your customers (for example, access or erasure requests) must be initiated through the merchant/store owner. We may need to retain certain information where we have a legal obligation or a legitimate business reason (for example, records required for fraud prevention, security, or accounting).
Your information will be transferred outside of Europe, including to Canada and the United States (for example, when we use US-based email or hosting providers).
We retain shop and configuration data for as long as your store has the App installed, and for a reasonable period afterward in case you reinstall or for audit, security, and legal purposes.
We retain operational and anti-abuse data (for example, send counts, ban flags, and risky content logs) for as long as necessary to enforce our policies and comply with legal obligations.
We retain customer email details and message content only as needed to send the autoresponse and for short-term logging or debugging; we do not keep independent long-term marketing profiles on your customers based solely on their contact form submissions.
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices, changes to the Service, or for legal, regulatory, or operational reasons. We will post the updated policy at this URL and update the "Last updated" date where appropriate.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, you can contact us: