Terms of Service

Last updated: September 18, 2026

These Terms govern your access to and use of Contact AutoResponder (the "App"). By installing, accessing, or using the App, you agree to these Terms, the Privacy Policy, and (where applicable) the Data Processing Agreement (DPA).

Service Description

The App allows Shopify merchants to configure and send automated transactional reply emails in response to storefront form submissions (such as contact and newsletter forms), based on merchant-defined settings.

Eligibility and Account

You must be authorized to act for the Shopify store that installs the App. You are responsible for maintaining the security of your Shopify admin access and all activity under your store account.

Merchant Responsibilities

• You are responsible for ensuring your use of the App complies with applicable law, including privacy, consumer protection, and anti-spam laws.
• You are responsible for your email content, recipient targeting, and lawful basis for sending messages.
• You must provide and maintain an accurate storefront privacy notice describing your data practices and use of service providers.
• You must provide accurate sender details and reply settings.

Third-Party Services

To operate the App, we rely on third-party services, including Shopify platform services and email delivery providers such as Mailchimp Transactional (formerly Mandrill). Your use of the App may also be subject to those providers' terms and policies.

Data Storage and Processing Model

We store merchant configuration data in our app database to provide the service. For storefront customer form submissions, we process submitted data transiently to send autoresponder emails and do not store that submission content in our own app database for this flow.

Mailchimp Transactional (formerly Mandrill) processes delivery-related message data as part of email delivery operations and may retain that data for a limited period, up to 90 days, according to provider settings and policies.

Fees and Billing

App subscription fees are presented through Shopify's billing flow. You authorize applicable charges through Shopify when selecting or changing plans.

Acceptable Use

• Do not use the App for unlawful, misleading, abusive, or fraudulent purposes.
• Do not use the App to send phishing, spam, or prohibited content, or to impersonate another person or entity.
• Do not attempt to bypass technical safeguards, limits, or security controls in the App.

Suspension and Termination

We may suspend or limit App functionality if we reasonably detect abuse, legal risk, security issues, or violations of these Terms. You may stop using the App at any time by uninstalling it from your Shopify store.

Disclaimer

The App is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or goodwill arising from use of the App.

Changes to These Terms

We may update these Terms from time to time. Updated versions become effective when posted. Continued use of the App after updates are posted constitutes acceptance of the updated Terms.

Contact

For legal or support questions, contact support@webpanda-solutions.com.